Frequently Asked Questions
Everything you need to know about our non-toxic home solutions.
What makes Branch Basics different from traditional cleaners?
Our products are human-safe, plant and mineral-based, and free from synthetic fragrances, preservatives, and harmful VOCs found in conventional home cleaners.
How long does shipping take within the United States?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Can I return my order if I am not satisfied?
Yes, we offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, contact our support team for a full refund.
Are your products safe to use around pets and infants?
Absolutely. Our formula is designed to be non-toxic and hypoallergenic, making it safe for the most sensitive members of your household, including babies and pets.
Do you offer a subscription service for refills?
Yes, you can subscribe to your favorite concentrates and oxygen boost to save 10% on every order and ensure you never run out of cleaning supplies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Shop Pay, Apple Pay, and Google Pay.